Refund Policy

At Allmentis, we strive to provide a transparent and fair service to our clients. This policy explains the conditions for canceling and refunding appointments.

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1. Appointment Cancellation

• Appointments can be canceled or rescheduled with a minimum of 48 hours’ notice, without additional costs.

• Cancellations made with less than 48 hours’ notice may not be refundable, except in exceptional and justified cases.

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2. Refund

• Refunds will be issued for payments already made, when applicable, using the same method as the original transaction.

• Appointments canceled within the established notice period are eligible for a full refund or free rescheduling.

• For refund requests, please contact us via email or phone.

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3. Online Sessions

• The same procedure applies to online appointments: cancellations made at least 48 hours in advance guarantee a refund or free rescheduling.

• Late cancellations may result in the loss of the amount paid, unless otherwise agreed in advance.

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4. Exceptional Circumstances

• In cases of force majeure (health problems, emergencies, etc.), each situation will be evaluated individually to ensure a fair solution.

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